Account Manager

Purpose of the Job

We are looking for a passionate Account Manager who will partner with and ensure long-term success of our clients.

This role will be responsible for developing long-term relationships with a portfolio of assigned clients, connecting with key business executives and stakeholders. The Account Manager will liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs.

Key Responsibilities

• Operate as the lead point of contact for any and all matters specific to your clients.
• Build and maintain strong, long-term relationships with client as a trusted adviser to key stakeholders as well as executive sponsors.
• Support dedicated production teams to ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, via technology platforms, reporting dashboards and quarterly business reviews.
• Forecast and track key account metrics.
• Ensure actions are taken to key company cash flow goals; monitor client & supplier payments, timely invoicing, proper budget adjustments
• Develop profitable and sustainable sales growth at assigned Key Accounts, identify and explore opportunities for new from existing growth of services scope
• Establish and build strong working relationships with business leaders and your team members to ensure the successful delivery of services to your clients
• Implement and manage the effective delivery of key client programs including communication strategies, client training, issue resolution and utilization reporting.
• Work closely with internal partners to support warehouse management initiatives 
• Determine clients’ unmet needs and translate internally for adequate follow up.
• Retain and grow your assigned book of business including meeting or exceeding up sell targets.
• Bring new ideas to client to expand presence in the retail space; innovation in display marketing, seasonal initiatives, cross-channel marketing
• Maintain thorough understanding of the clients’ end use markets, their important clients, and their main competitors.
• Investigate, track and resolve client and client concerns; identify trends and implement solutions.
• Ensure optimal client feedback to Product Management, Sales Management or other departments with regard to product requirements and enhancements.
• Strive to identify process improvement ideation related to catalog improvement and inventory risk mitigation
• Demonstrate a thorough understanding of your clients’ business and their human capital and benefits issues and appropriately position value proposition with viable solutions to meet your clients’ needs.

Knowledge, Skills + Experience

• 7+ years of account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on client needs
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Understanding of structural POS and POSM marketing tools (can read spec sheets, understand POG/CAPE/BOM documents)
• Experience with permanent POS, tobacco experience a plus
• Passion for physical retail marketing
• BA/BS degree or equivalent

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Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.