Logistics Billing Coordinator

Purpose of the Job

The Logistics Billing Coordinator will work daily with clients and vendors in all assigned aspects of client transportation needs. This individual will provide guidance and support to maintain a consistent and effective application of company supply chain practices. The role will be responsible for establishing and maintaining departmental processes and invoicing, while being the front-line for all client inquiries, both internal and external. 

Key Responsibilities

• Manage the Freight Helpdesk by answering all inquiries, tracking claims and credits in a timely and effective manner.
• Review freight invoices and reports for accuracy and completeness prior to approval.
• Prepares weekly freight billing reports to client ensuring accuracy and timeliness.
• Review unallocated charges or incomplete invoices and find a resolution to correct all outstanding issues.
• Actively seek to reduce unallocated shipping charges by contacting clients/vendors via email and/or phone for corresponding job reference.
• Prepare and manipulate weekly freight data files for reporting and upload.
• Respond to client shipping and fulfillment inquiries and coordinate with freight and warehousing vendors.
• Purchase and support shipping and warehousing services for client accounts across the company.
• Maintain logistics vendor accounts, including the set-up of new users/suppliers and the discontinuation of terminated users.
• Train and educate users on company shipping processes and best practices.
• Monitor logistics daily processes and work closely with the IT team to ensure a smooth process.
• Actively seek to reduce unallocated shipping cost by contacting vendors and clients via email and/or phone for corresponding job reference #.
• Manage day-to-day risk associated with freight shipments and fulfillment logistics.

Knowledge, Skills + Experience

• 1+ years of logistics billing experience preferred
• Bachelor’s Degree in a related discipline
• Fully Bilingual in English and Spanish
• Highly proficient with MS Office Software, high aptitude for MS Excel
• Strong attention to detail, organizational and problem-solving skills
• Resourceful, with the ability to prioritize and multi-task in a fast-paced environment
• Excellent communication, presentation, and interpersonal skills
• Strong customer service skills
• Able to work alone on a broad variety of projects
• Experience with billing and invoicing processes
• Experience negotiating job costs and schedules with suppliers

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Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.