Service & Repair Coordinator

We have an exciting opportunity for an Service & repairs Coordinator on the MEH Alliance, working on the Hinkley Point C construction project. The main purpose of the role will be to ensure an excellent well communicated service by addressing inquiries, scheduling service appointments, and maintaining positive relationships with multiple teams across the site, including MEH construction teams, logistics teams and other contractors who use the MEH function.

This is a full-time permanent based at Hinkley Point C.

Responsibilities:

• Act as a liaison between construction teams, stores teams, suppliers, contractors and the internal service and repair teams, providing updates, and addressing concerns or issues. 
• Coordinate and schedule service appointments, ensuring efficient use of resources and timely completion of repairs, general maintenance, and statutory inspections of MEH owned plant tools and equipment. 
• Keep accurate records of service and repair activities in MEH systems, including details of work performed, parts used and customer interactions as well as key performance indicators (KPIs) such as response time, completion time, and customer satisfaction. 
• Provide support to technicians by ensuring they have the necessary information, tools, and materials to complete their tasks. 
• Monitor and manage inventory levels of parts and supplies required for service and repair activities, initiating orders for necessary parts and supplies when required.
• Process Optimisation Identify opportunities for process improvement and efficiency in service and repair coordination. 

Requirements:

• Previous experience in a service & maintenance coordination role would be advantageous for this position.
• A good working knowledge of inventory management systems and the hire industry would also be beneficial.
• Attention to detail is crucial to maintain accurate inventory records and ensure efficient materials management. 
• Strong organisational skills are also necessary to handle multiple tasks, prioritise work, and meet deadlines.
• Effective communication skills are important for coordinating with suppliers, internal teams, and stakeholders. The ability to work collaboratively in a team environment and build strong relationships is also beneficial.