Finance Applications Support Analyst

About the Role

We have a fantastic opportunity which would suit a junior accountant or a first line IT support analyst/engineer, to join the GIS team to support all MSI countries in their use of our global accounting system, Infor Sunsystems.

You will be a member of a 3 strong finance application team, that is tasked with providing high quality and timely end user support for users of SunSystems and associated applications. You will take responsibility as first responder for MSI country programme staff, regional and global finance end users, when they encounter issues or need support.

You will provide an excellent customer experience and clear communication, taking responsibility for resolving support tickets as quickly and efficiently as possible within service level agreements. To deliver effectively, you will be passionate to learn MSI finance business processes, business rules and the different applications which support these. Where necessary you will manage escalation of requests as required to other GIS teams or third-party support, keeping the customer up to date.

This role provides an opportunity for someone working in finance with a keen interest in IT systems, or for a junior analyst / IT engineer with some existing experience, seeking to grow and develop in a global finance systems focused role. There will be lots of opportunities to learn and develop knowledge in multiple technologies and finance business processes, while interacting with users based all over the world. Much of this learning will come via team cross training and learning on the job from our established Finance Application Analysts.

About You

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.

To perform this role, it is essential that you have the following skills:

• Communication: you’re a strong written and verbal communicator, able to communicate effectively with technical and non-technical colleagues on a one-to-one basis.
• Problem solving: you’re able to trouble-shoot issues in a logical manner and come up with appropriate solutions with guidance from your line manager.
• Analytical skills: you’re analytical, with an ability to analyse and interrogate data and information, and to apply “critical questioning”.
• Organisation and prioritisation: you’re able to juggle different demands, prioritise support based on business impact urgency, and escalate as necessary.
• Proactiveness: you have an ability to identify potential knock-on impacts or patterns which may be evident from support tickets, and to act accordingly.
• Collaboration: You’re a team player and you are energised by working with colleagues and supporting end users based all over the world.
• Technical mindset: you’re able to quickly understand new technologies, systems, and processes.
• User-centred: you ensure that any materials and guidance you give has the users at the heart.
• Language: you’re fluent in English, both written and verbal.

To perform this role, it is essential that you have the following experience:

• Some prior experience of either working within a finance function or associated function, or, within an IT / systems function.
• We expect that you will already have taken steps which demonstrate a keen willingness to learn finance business process and/or the associated systems which support these.

Additional experience that we’d welcome:

• Experience of end user support including ticket logging, ticket resolution, updating of a knowledge base.
• You may have had some exposure to a programming language such as SQL, or an appetite to learn more technical skills.
• Experience of working in a highly international business setting and/or healthcare business setting / NGO would be welcome.

Personal Attributes:

We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity. 

For this role, we’re looking for an individual who is:

• Committed to the protection of team members and clients, with a focus on vulnerable groups
• Able to role-model inclusive and culturally sensitive attitudes and behaviours.
• Resilient, flexible, positive attitude and who thrives in fast-paced, dynamic environments
• Driven by doing work that directly impacts those most in need
• Curious about emerging developments within our sector and passionate about building best practice

Actively seeks out feedback on their performance (both results and behaviours) with a view to continuously learn and develop

For more information about the role, please view the job description and person specification on our website.

Location: London Support Office (hybrid working) or where any MSI country programme operates.

Full-time: 35 hours a week, Monday to Friday (UK contracted hours).

Contract type: 12 month fixed term contract.

Salary: £29,200 - £36,500 per annum for UK based candidates. Discretionary bonus + benefits. For all other locations, the role will be banded within national context. 

Salary band: BG 6

Closing date: 20^th March 2024 (midnight GMT). Interviews may take place before this date for exceptional candidates. For all other locations, the role will be banded within national context.

Please see the job description 

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.