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IMS Central - Deputy Quality & Compliance Manager

CACI House, Kensington Village, CACI House, Kensington Village, London, London, City of, United Kingdom Req #685
21 March 2024

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide.

CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference.

We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software.

CACI's Information & Management Solutions division provides a range of software, Consultancy and managed services to clients. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business and reduce costs.

From data integration, web reporting and activity-based costing to mobile working, telecom operational support systems and online transactional solutions, we help our clients to understand their business, manage performance and deliver value for money services to their customers.

About the Business Division

CACI's Information & Management Solutions (IMS) division provides a range of software, consultancy, and managed services to clients from across the public and private sectors both in the UK and worldwide. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business, and reduce costs.

About the job

We are seeking an experienced individual to join our established central function and vibrant company in the role of Deputy Quality and Compliance Manager. The individual will work closely with the Head of Governance and the Quality and Compliance Manager in supporting IMS Business Group with ISO9001, ISO20000 and other quality matters.

The role is based in our London office and CACI adopt a flexible and hybrid working approach, with a general requirement of 2 to 3 days a week in the office.

Key responsibilities

  • Supporting the Quality and Compliance Manager with day-to-day adherence to standards.
  • Assisting with conducting internal audits, workshops, and various quality related meetings. 
  • Maintaining the divisions central quality and service management documentations including regular reviews and updates to policy and procedures and guidelines documents.
  • Maintaining the QMS/SMS risk and action logs. 
  • Responsibility to liaise with external and internal auditors, reviewing and issuing of audits reports, maintaining audit findings logs and proactively follow up of open findings.
  • Organising and contributing to the Quality and Compliance forum.
  • Coordinating the annual modern slavery survey and annual customer satisfaction survey.
  • Continually raising awareness and understanding of quality matters within the organisation, liaising with Business Groups; quality leads over quality and compliance matters.
  • Leading the quality management review discussions with senior management.
  • Deputise for Quality and Compliance Manager on quality matters.  

Core skills, knowledge, experience required

  • Microsoft Office applications.
  • Excellent attention to detail.
  • Proven experience of ISO9001 Quality Management and understanding of ISO20000 Service Management and ISO27001 Security Management Systems certification.
  • Ability to work at all levels sometimes dealing with confidential and sensitive business information.
  • Proven ability to work under pressure, managing multiple stakeholders. 
  • Excellent interpersonal and communications skills with experience of managing internal stakeholders and potentially ultimately external stakeholders.
  • Ability to accurately feedback audit findings to executive board members.
  • Can-do attitude with a methodical and diligent approach showing great organisation and planning skills.

Desirable skills and experience

Project Management experience, understanding of project lifecycle and project management frameworks, understanding of service management and service management frameworks, internal/external audit experience, experience in delivering presentations; good report writing skills.

Benefits

  • 25 days annual leave
  • Competitive salary
  • Pension scheme
  • Life assurance
  • Health and wellbeing cash plan
  • Eyecare vouchers
  • Cycle scheme
  • Private healthcare (after 2 years service)
  • Group income protection (after 3 years service)
  • On site gym membership at Kensington

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Successful candidates must have the right to work in the UK.

Other details

  • Pay Type Salary
Location on Google Maps
  • CACI House, Kensington Village, CACI House, Kensington Village, London, London, City of, United Kingdom