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Client Services Consultant - Consumer Packaged Goods

Kensington, London, UK Req #665
06 March 2024

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide.

CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference.

We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. 

CACI's Marketing Solutions Division provides data, software and consulting services to improve our clients’ sales and marketing programmes.

We help clients find, retain and grow profitable customers through our understanding of consumer characteristics and behaviour. And we help commercial property developers and retailers plan retail provision in the UK and overseas.

MSD helps clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of data, technology and consultancy.

Who we are

At CACI we do amazing things with data. We build some of the most highly regarded, innovative datasets in the market and our people are the best at manipulating that data to provide insight to our clients. We are experts in all things consumer and location and bring together cutting-edge analytical techniques, creative thinking and diverse perspectives to drive growth for our clients. As part of the wider Marketing Solutions Division you will be joining a 250 strong team working in over 50 markets globally.

 

Our people are what really make us different. We are a growing and dynamic group of analysts, data scientists and commercially savvy consultants. We are passionate, progressive and unafraid of challenge; our mission is to use data-driven insight to make a commercial difference.

What you’ll be doing

The Consumer Packaged Goods (CPG) group is made up of a technical support, client services, and highly motivated sales team, driven to deliver a robust and practical solution that adds value to our clients. Within CPG Client Services specifically, we work with global clients to optimise territories for their field sales teams as well as ensuring their routes and visit schedules are as efficient as possible to reduce costs and mitigate impact on the environment.

 

There is a lot of opportunity in this space, and we would like to bring in a CPG Analytical Consultant to support our high-profile clients such as Heineken, PepsiCo, Mars, and Nestlé as we grow.

 

The ideal candidate would be expected to be a trusted client advisor delivering client projects, bespoke software training and providing technical support.

 

You will be trained on CACI’s InSite GIS tool, optimisation algorithms and spatial databases to deliver field sales team headcount analysis, territory, and route optimisation solutions. The role will be challenging while, importantly, working in a supportive environment.

 

Some of the specific responsibilities of the role include:

 

  • Undertaking an analytical role delivering territory and route optimisation projects to meet client needs using CACI’s InSite GIS software
  • Addressing clients’ software and consultative support issues
  • Creating support/training materials including presentations, videos, and guides
  • Working closely with the Account Manager to manage client relationships
  • Helping with the design and delivery of bespoke client software training
  • Writing software development tickets based on own use or client feedback and testing functionality
  • Contributing to innovation through team and company-wide ‘labs’ and regular team creative thinking sessions

 

To learn more about what we do, have a look at our page on the website.

 

Who you are (ideally):

  • Educated to at least degree level, with exposure to Geographical Information Systems/Science
  • The ability to confidently communicate technical information to non-technical people
  • 2 – 5 years of experience managing clients and working with software
  • Client oriented mindset
  • Excellent inter-personal skills
  • Conscientious
  • Growth mindset

What we can offer you

We don’t settle for people that can just do the job, we look for people that are constantly trying to push the boundaries and improve what we do. This is what makes CACI a great team to be a part of.

Innovation is hugely important to us and we aim for everybody in the business to spend 5% of their time innovating and training. If you are an innovative thinker and like to challenge the norm, coming up with new ways of doing things, then you will be surrounded by likeminded people at CACI.

The Integrated Marketing team’s goal is to be the biggest, and best, consultancy and campaign provider sharing top quality insights and campaigns using cutting edge technology. As a member of our team, you will be key to helping us achieve this goal.

Progression

We understand that your career progression is important to you. Unlike many organisations, promotions happen twice a year at CACI. This gives you more opportunity to progress. At CACI people get promoted on merit when they are ready. This means that your career is completely in your own hands and there is never a ceiling for your progress.

Everyone’s career path is different. We welcome people exploring different areas and trying out new skillsets. Just because you start off down one path doesn’t mean you are committed to it indefinitely. At CACI you have the freedom to carve your own career path.

Career development

At CACI we understand the value in building personal and professional relationships outside of your immediate teams. Whether you are joining us in your first job or you are an experienced hire there is a development programme for you that will allow you to network across the business and have the potential to influence business decisions.

NextGen

NextGen is our early years career programme which includes 6 soft skill training courses, the chance to get involved in one of 4 committees, lots of internal networking opportunities as well as socials. Anyone joining CACI in the first 2 years of their career will be enrolled onto NextGen and expected to participate.

Consultant Network

The Consultant Network is for more experienced staff. It comprises a peer-to-peer network, to allow you to meet likeminded people from across the business, and gives you the opportunity to work on a range of extra-curricular projects that will directly impact the way MSD operates.

Participation in NextGen and Consultant Network is strongly advised. Like all development programmes, the more you contribute the more you will get out of it.

Flexibility

The key to our success is our teamwork and collaboration and that tends to work best when we are all in the office working together. That said, we fully appreciate that everyone leads busy lives, and we can’t always be in the office. This is why we embrace flexible working expecting people to come in 2-3 times per week.

Development

Your development is key and is a top priority for the team. We offer 3 types of training: externally run consulting courses, externally run bespoke courses and internal courses. Everyone has different training requirements which means everyone has their own training plan. A bespoke training plan will be created for you when you join.

Benefits

We have a range of benefits on offer to support you. We have a comprehensive list of schemes ranging from pension plans to health and wellness policies, in addition you can opt into a selection of flexible benefits to meet your personal needs.

  • Pension contributions up to 5% (matched by employee and employer)
  • Life Insurance
  • Personal Accident Insurance
  • Private Health Insurance from 2nd anniversary
  • Sickness & Disability income protection from 3rd anniversary
  • On site gym membership

 

 

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

 
Successful candidates must have the right to work in the UK.

 

Other details

  • Pay Type Salary
Location on Google Maps
  • Kensington, London, UK