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PowerApps & Dynamics Developer

Randalls Way, Leatherhead KT22 7TW, UK Req #38
13 October 2023

Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Your Future Starts Here

Here's a bit about us...

  • Over 550 staff (plans to double in size over the next 5 years)
  • Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
  • Winners of an array of industry awards
  • Sunday Times Top 100 Best Places to Work
  • Excellent training and career prospects offered
  • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
  • Supporters of 85+ charities with strong commitment to diversity and sustainability

 

POSITION DETAILS:

Position Title:

Dynamics & Power Platform Developer

Reports to (POSITION):

Divisional Director of Business Systems & Development

Team:

Development

Department:

Systems Development

 

 

PURPOSE OF JOB:

We are seeking an experienced and skilled Dynamics and Power Platform Developer to join our team. In this role, you will be responsible for designing, developing, and implementing solutions to meet our organization's business needs.

You must have demonstrable expertise in deploying, configuring, administering, and managing Microsoft Dynamics. You also need a good understanding of Power Platform solutions.

You will collaborate closely with cross-functional teams to understand requirements, work with team members to review code, share knowledge, create technical designs, and deliver high-quality solutions.

 

CORE COMPETENCIES & SKILLS:

Power Apps

Experience in Microsoft Power Platform, including MS PowerApps, Flow and SharePoint.

Clear understanding of PowerApps formulas and development methods.

 

M365   

Strong foundational knowledge of the Office 365 platform, including Exchange, Intune, Azure AD, and Azure ecosystem.

Ability to expand capabilities in Microsoft 365 technologies, including a focus on keeping up to date with developing solutions and future roadmap of Microsoft.

 

D365

Proficient in developing, deploying, customizing, and integrating Microsoft Dynamics 365.

Experience in using CRM SDK is desirable.

Familiarity with reporting and analytics capabilities within Dynamics to monitor and track case management performance and key metrics.

Knowledge of access control mechanisms within Dynamics entities.

 

Case Management and Workflows

Experience in developing case management solutions using D365 Customer Service.

Experience with case management concepts, processes, and best practices within the context of Dynamics solutions.

Proficiency in configuring, customizing and optimizing case management modules, workflows, queues, service level agreements (SLAs), case escalation and resolution processes, including the ability to design and implement complex routing and assignment rules.

 

Integration

Experience in designing and implementing integrations between Dynamics and other ERP systems.

Experience in integrating case management functionality with other systems or platforms, such as knowledge bases, self-service portals, or communication channels (e.g., email, chat, or phone).

Knowledge of ETL approaches for Dynamics 365

 

Cross-functional

Strong problem-solving skills, with the ability to troubleshoot and resolve complex issues related to functionality in Dynamics.

Understanding of compliance and regulatory requirements that may impact CRM processes, such as data privacy or industry-specific regulations.

Understanding security concepts including access control and data security.

Ability to stay up to date with the latest advancements within the Microsoft Power Platform.

 

 

KEY RESPONSIBILITIES:

Work individually and alongside developers, analysts and stakeholders to design and deliver D365 and Power Apps solutions.

Provide technical services for data quality monitoring and improvement including cleansing, deduplication, and data enrichment.

Analyse and understand business requirements and operational processes to ensure solutions meet the defined objectives.

Provide 2/3rd line technical support expertise for the CRM and Power Apps platform.

Analyse and understand business requirements and operational processes to ensure solutions meet the defined objectives.

 

WIDER TEAM NETWORK

Internal

  • Work alongside Bytes Development, Business Analysis and IT Support and consult with all teams at Bytes

External

  • None

  

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Bachelor's degree in Computer Science, Software Engineering, or a related field. Relevant certifications in Dynamics development are a plus.

DESIRABLE

Years of Experience

3 years commercial experience maintaining and developing Dynamics and Power Platforms Deployments

ESSENTIAL

 

 

WIDER TEAM NETWORK

Internal

  • Work alongside Bytes Development, Business Analysis and IT Support and consult with all teams at Bytes

External

  • None

 

Other details

  • Job Family Employee
  • Job Function Development
  • Pay Type Salary
Location on Google Maps
  • Randalls Way, Leatherhead KT22 7TW, UK