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Senior Licensing Consultant

Randalls Way, Leatherhead KT22 7TW, UK Req #107
22 March 2024

Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Your Future Starts Here

Why Bytes?

  • Over 600 staff (plans to double in size over the next 5 years)
  • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester
  • Winners of an array of industry awards
  • Sunday Times Top 100 Best Places to Work
  • Excellent training and career prospects offered
  • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
  • Supporters of 85+ charities with strong commitment to diversity and sustainability

 

POSITION DETAILS:

Position Title:

Senior Licensing Consultant

Reports to (POSITION):

Compliance & Data Service Lead

Team:

Managed Services

Department:

Services

 

 

PURPOSE OF JOB:

(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)

 

Forming the key part to Bytes Software Asset Management team, consultants are required to produce, manage, and maintain the software compliance positions for customers across multiple vendors. They also provide advice and guidance on best practice in Software Asset Management, including purchasing and remediation recommendations.

 

  • Vendor Compliance/Consumption Activities:             
    • Software License Reviews:
      • Effective License Position.
      • Executive Presentation.
      • Risk Remediation Recommendation.
    • SAM Toolset Action:
      • Agreement/Contract Upload.
      • Renewal/Expiry Alerts.
      • Entitlement Upload.
      • Interim Purchase Upload.
      • Entitlement Assignment.
    • Vendor Compliance Reporting (Trends/Changes/Risks/Issues).
    • Vendor Audit Support (Process & Advice).

 

  • Engagement Management
    • Project delivery planning, in conjunction with Project Management / Service Delivery.
    • Proactive ownership of customer relationships.
    • Support and identification of planning and implementation of non-standard services.
    • Collaboration with Sales Team to positively influence service renewal.

 

  • Contribution to Governance Reporting
    • Creation and presentation of Service Review content.
    • Contribution and distribution of Stakeholder Reporting.
    • Escalation of Risks to Service Quality/Punctuality – deliver to Project Management / Service Delivery.

 

As the requirements of the business and our customers change, so this job profile, duties, responsibilities, and locations of the role (both geographically and within the business organisational structure) will be adjusted accordingly.

 

The Senior Consultant will be required to perform any other duties assigned to them by their line management team that are commensurate with the existing role.

 

KEY RESPONSIBILITIES:

  • Ownership of task from assignment through to delivery.
  • Effective escalation of identified risks to timely or accurate delivery of contractual commitments.
  • Using initiative to highlight anomalies or relationships in datasets.
  • Build and maintain effective working relationship with customers.
  • Development and maintenance of knowledge and process library.
  • Proactively support and identify service improvement initiatives.

 

WIDER TEAM NETWORK

(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)

Internal

Engagement Governance, Sales, Vendor Alliances, Microsoft Specialists, Service Leads, Service Delivery Managers.

External

Customer Stakeholders, Sub-Entity Product Owners and Infrastructure Managers.

 



QUALIFICATIONS, EXPERIENCE, & SKILLS:

(DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)

Educational Qualifications:

  • Minimum 5 GCSE’s including Maths & English (Grade 9 - 4 / A- C).
  • A-Levels.

ESSENTIAL

DESIRABLE

Experience:

  • Can demonstrate experience of working in a consultant capacity, delivering excellent customer service to set timescales.
  • Competency to delivery multiple vendor licence positions independently.
  • In-depth Knowledge in one or more of the following toolsets: Snow Licence Manager, Flexera Flexnet, Cetero for Enterprise SAM.
  • Experience of working with ServiceNow SAM Pro tool within a consultancy environment.

ESSENTIAL

 

ESSENTIAL

ESSENTIAL

 

DESIRABLE

 

 

 

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE)

(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)

  • Organised individual with excellent time management.
  • Accuracy and attention to detail essential.
  • Copes well under pressure and can meet deadlines.
  • Excellent verbal and written communication with customer service/facing skills essential – ability and confidence to engage with customer stakeholders (internal/external) at all levels up to C-Suite.
  • Self-motivated and able to take responsibility.
  • Tenacious, adaptable and quick to learn.

 

MEASURES & GOALS

(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)

OBJECTIVE

MEASURE

FREQUENCY

Achievement of timely delivery of contractual commitments to Customer.

Number of tasks delivered accurately and on schedule.

Measured over a 3-month period – continuous.

Customer Satisfaction.

Receipt of written positive feedback on your specific activities and interactions with the Customer.

Measured over a 3-month period – continuous.

Team & Account Manager interactions.

Written status updates of tasks communicated to both external and internal stakeholders.

Measured over a 3-month period – continuous.

Other details

  • Job Family Employee
  • Job Function Technical Solutions
  • Pay Type Salary
Location on Google Maps
  • Randalls Way, Leatherhead KT22 7TW, UK