Strategic Vendor Support

POSITION DETAILS:

Position Title:

Strategic Vendor Support 

Reports to (POSITION):

Commercial Operations Manager

Team:

Vendor Alliances & Commercial Operations

Department:

Vendor Alliances & Commercial Opeartions

PURPOSE OF JOB:

This is the opportunity to join a hardworking dynamic team within the ever-expanding successful Bytes family. This role sits within our wider commercial operations & alliances team, who have an excellent team morale and support structure in place.

The focus of the role is to be proactively manage and maximise our Tier 2 vendor business and relationships. It will also offer exposure to our Tier 1 strategic vendors, as you’ll support the scale of the strategic vendor business managers. 

It is a great entry into a varied role with defined career progression should you be looking to start or accelerate your IT career.

KEY RESPONSIBILITIES:

• Proactive renewal management including identification of upsell opportunity within defined Tier 2 Strategic vendors

• Focus on customer retention and margin protection by continually offering training to our sales teams

• Undertake and review win / loss analysis data

• Maintain our vendor status and accreditation matrix for Strategic vendors

• Ownership and tracking of deal registration for Tier 2 vendors to ensure margins are maximised

• Reconciliation & sanitisation of vendor rebates

• Support the scale of Tier 1 Strategic vendor renewals. In collaboration with the vendor business manager, ensure the run rate renewals are managed effectively.  

• Product Management - categorising Tier 2 vendor taxonomy

• Organise diaries for vendor days, training and call out days

• Take responsibility and maintain our internal SharePoint & Portal vendor pages

• Efficiently categorise associated vendors for Taxonomy

• Ensure pipeline of new deals are maximised

• Monitor adherence to minimum margins and maximised protected discounts

• Rebate sanitisation

• Build effective peer to peer relationships with our key vendors & suppliers

• Fully understand and be able to articulate the various partner programs & rebate structures

WIDER TEAM NETWORK

Internal

• Account Management teams, Technology & Solution Sales teams

External

• Working directly with our mainstream Distributors, Partners & set Vendors

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Minimum GCSEs (A-C) English & Mathematics

ESSENTIAL

Professional Qualifications

• Any workplace accreditations / certifications

DESIRABLE

Years of Experience

• 2-3 years’ experience in a similar or customer services role

ESSENTIAL

Other Requirements

• Good understanding of IT (specifically software) and Business IT challenges

ESSENTIAL

• Interest in furthering a career in Commercial Operations/Sales

DESIRABLE

• A proven track record of excellent customer service

ESSENTIAL

• Good level of excel skills

ESSENTIAL

CORE Competencies & SKILLS 

• Organised individual with excellent time management

• Accuracy and attention to detail essential

• Excellent verbal and written communication skills are essential

• Self-motivated and able to take responsibility

• Commercial acumen and ability to construct and drive commercial outcomes

• Tenacious, outgoing, and quick to learn

• Adaptable and forward thinking