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Strategic Vendor Support

Randalls Way, Leatherhead KT22 7TW, UK Req #46
01 November 2023

Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Your Future Starts Here

Here's a bit about us...

  • Over 550 staff (plans to double in size over the next 5 years)
  • Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
  • Winners of an array of industry awards
  • Sunday Times Top 100 Best Places to Work
  • Excellent training and career prospects offered
  • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
  • Supporters of 85+ charities with strong commitment to diversity and sustainability



Position Title:

Strategic Vendor Support 

Reports to (POSITION):

Commercial Operations Manager


Vendor Alliances & Commercial Operations


Vendor Alliances & Commercial Opeartions


This is the opportunity to join a hardworking dynamic team within the ever-expanding successful Bytes family. This role sits within our wider commercial operations & alliances team, who have an excellent team morale and support structure in place.

The focus of the role is to be proactively manage and maximise our Tier 2 vendor business and relationships. It will also offer exposure to our Tier 1 strategic vendors, as you’ll support the scale of the strategic vendor business managers. 

It is a great entry into a varied role with defined career progression should you be looking to start or accelerate your IT career.




  • Proactive renewal management including identification of upsell opportunity within defined Tier 2 Strategic vendors
  • Focus on customer retention and margin protection by continually offering training to our sales teams
  • Undertake and review win / loss analysis data
  • Maintain our vendor status and accreditation matrix for Strategic vendors
  • Ownership and tracking of deal registration for Tier 2 vendors to ensure margins are maximised
  • Reconciliation & sanitisation of vendor rebates
  • Support the scale of Tier 1 Strategic vendor renewals. In collaboration with the vendor business manager, ensure the run rate renewals are managed effectively.  
  • Product Management - categorising Tier 2 vendor taxonomy
  • Organise diaries for vendor days, training and call out days
  • Take responsibility and maintain our internal SharePoint & Portal vendor pages
  • Efficiently categorise associated vendors for Taxonomy
  • Ensure pipeline of new deals are maximised
  • Monitor adherence to minimum margins and maximised protected discounts
  • Rebate sanitisation
  • Build effective peer to peer relationships with our key vendors & suppliers
  • Fully understand and be able to articulate the various partner programs & rebate structures




  • Account Management teams, Technology & Solution Sales teams


  • Working directly with our mainstream Distributors, Partners & set Vendors




Educational Qualifications:

  • Minimum GCSEs (A-C) English & Mathematics


Professional Qualifications

  • Any workplace accreditations / certifications


Years of Experience

  • 2-3 years’ experience in a similar or customer services role


Other Requirements

  • Good understanding of IT (specifically software) and Business IT challenges


  • Interest in furthering a career in Commercial Operations/Sales


  • A proven track record of excellent customer service


  • Good level of excel skills



CORE Competencies & SKILLS 

  • Organised individual with excellent time management
  • Accuracy and attention to detail essential
  • Excellent verbal and written communication skills are essential
  • Self-motivated and able to take responsibility
  • Commercial acumen and ability to construct and drive commercial outcomes
  • Tenacious, outgoing, and quick to learn
  • Adaptable and forward thinking

Other details

  • Job Family Employee
  • Job Function Sales Operations
  • Pay Type Salary
Location on Google Maps
  • Randalls Way, Leatherhead KT22 7TW, UK